How AI voice calls cut COD returns for online sellers

For many Indian online sellers, a large share of cash-on-delivery orders never make it — the customer changes their mind, or the order was never serious. Every such return costs you shipping both ways.

A short, polite confirmation call before you dispatch fixes most of this. SAM calls each customer by name, confirms the order and address, and asks if they still want it. Confirmed orders ship with confidence; unsure ones are flagged before you spend on shipping.

Because SAM calls in your customer’s own language and handles the back-and-forth, the conversation feels human — and you get a summary of every call.